How We Support Your Projects
Comprehensive engineering services designed to reduce your project risk and accelerate time-to-production.
Product Selection & Application Engineering
Not sure which PLC or drive fits your project? Our application engineers review your requirements — including I/O counts, communication protocols, and environmental conditions — and recommend the optimal product configuration within 48 hours.
On-Site Commissioning & Start-Up
Our factory-trained field service engineers are available in 50+ countries. We handle installation verification, parameter configuration, and functional testing to ensure your system is running correctly from day one.
24/7 Technical Hotline
When your production line stops, every minute counts. Our multilingual technical hotline is staffed by licensed electrical engineers around the clock, with average first response time under 2 hours and a first-call resolution rate above 85%.
Training & Certification Programs
Hands-on training programs for PLC programming (IEC 61131-3), VFD parameterization, and servo tuning. We certify over 10,000 engineers worldwide annually through online and in-person workshops.
Technical Documentation Library
Access over 5,000 product documents including datasheets, wiring diagrams, application notes, and CAD files. Our online library is continuously updated and available in multiple languages.
Warranty & Spare Parts
All products carry a standard 24-month warranty. Our emergency spare parts program maintains strategic stock of the 2,000 most-specified SKUs for same-day dispatch from regional hubs.